Celebrating the Culture with Quality Mailers & Paper

  • Shipping Policy

    This Shipping Policy is for Melanin Culture Mailers and Paper and was last updated on 04/24/2024.

    1. SHIPPING AND DELIVERY OPTIONS
    Domestic Shipping:
    Standard (5-8 Business Days): $8
    Express (3 Business Days): $25
    Free Local Pickup

    2. PROCESSING TIME
    Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been
    handed to the delivery carrier, a tracking number will be sent to the customer.

    3. CANCELLATIONS
    After an order is submitted, processing begins and the order cannot be canceled. If there are questions about
    canceling an order, please contact us.

    4. RETURNS
    All sales are final, and returns are not accepted.

    5. DELAYED ORDERS
    In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping
    provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier
    for the item’s status.

    6. DAMAGED ORDERS
    Melanin Culture Mailers and Paper is not liable for lost or damaged products after the order has been placed in
    the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you
    in filing a claim with the shipping provider.

    7. SHIPPING RESTRICTIONS
    - Orders cannot be shipped to P.O. boxes.


    8. CONTACT
    For questions about this shipping policy, contact:
    Email: melaninculturemailerspaper@gmail.com

  • Refund Policy

    ONLINE RETURN POLICY
    Effective as of: April 24 2024
    We at Melanin Culture Mailers and Paper maintain the policy that all sales are final. While we hope
    that you are completely satisfied with your shopping experience, to the extent permitted by law, we do
    not offer returns, merchandise credits, or exchanges. Thank you.

    We are aware that mistakes happen, in the event you receive the wrong product please email for correction.
    If you have any questions about this return policy, please contact us at melaninculturemailerspaper@gmail.com

  • Contact Us

    We are available 24/7 via email

    Melaninculturemailerspaper@gmail.com

    We are also available via Phone 9am-5pm EST

    (313)349-3878

    PLEASE ALLOW 24 hours for a response. Not including Weekends and Holidays.